Home / FAQ

FAQ

What makes Family Physiotherapy different?

At Family Physiotherapy you will be seen by a registered physiotherapist that will take a detailed history of not just the current pain or problem that you are having but also previous injuries, pains or changes in your routine that may have contributed to your current symptoms.  During your initial assessment we will perform a  detailed biomechanical and musculoskeletal examination to determine the source of pain as well as the contributing factor.  This may include tests of flexibility and range of motion (ROM) and movement of your limbs and spine to determine local or global movement restrictions.  Evidence based techniques will also localize your symptoms so that the most appropriate treatment techniques can be utilized.

How long will my session be?

Initial assessments are 1 hour in length of one on one time with your physiotherapist, no assistants or aides are used at the clinic.  Follow up assessments are a half hour in length of one on one time.  If additional treatments such as electrical therapies, heat or acupuncture are used then the time in the clinic may be longer.  It is a good idea to plan to be in the clinic for all treatments for an additional 15 to 20 minutes.

Do I need a referral to see a physiotherapist?

Physiotherapists in Ontario are primary health care practitioners which means that no referral is required to see one. However, some insurance companies will request a referral from a family physician prior to reimbursing you for services provided. Always check with your insurance company to make sure that their are no surprises.

How many sessions will I need?

Your therapist will perform a comprehensive assessment to determine what areas need to be addressed during treatments.    The length of time for an injury to resolve depends on multiple factors including the extent of the injury, how acute the injury is, pre-existing conditions and your pre-injury fitness level.  Taking all of this information into account your therapist will explain your specific situation at your first session. The patient’s goals are always a large part of what’s taken into account in determining a treatment program.

How are the clinic’s services covered?

Direct billing to most major insurance companies is available at our clinic for all of the services that we provide.  You should check with your insurance company to determine what services are covered and what amount, as this can vary.

If you were involved in a motor vehicle accident, your insurance company will cover the necessary treatments required.  Our team will handle the necessary paperwork and treatment plans that are required.

If your insurance does not allow for direct billing you will be provided with a receipt after seeing our registered therapists that you can submit to your insurance company for reimbursement.  We accept cash, cheque, Debit, Visa or MasterCard.

Please note that our services are not covered by OHIP.

We do not accept direct payment from Workers Safety Insurance Board (WSIB).  If you would like a consultation for a work injury payment is required for the sessions and you can apply for reimbursement to WSIB.  You should speak to your adjuster for more details.

Do you have other questions?

If you have further questions you can contact us directly by email or phone and we will be happy to answer your questions.  Click here to access our contact page.

Top