Recovering from an injury isn’t easy

I would like to share my experience with my current Physiotherapist, Shefali Gupta. My shoulder pain began in the summer of 2024 after a sudden movement when I tossed a jacket into the back seat of our car. At first, I thought the pain would go away on its own, but it didn’t. It got worse, and my doctor sent me for an X-ray, ultrasound and MRI. The results showed a partial tear of the supraspinatus tendon and tendonitis. I was prescribed anti-inflammatory medication, but it upset my stomach so I stopped taking it. I hoped rest would help, but my pain continued and eventually interfered with my sleep. I felt stuck and unsure of what to do. Although I had tried physiotherapy before for other issues, I never found it effective. My husband searched online and found excellent reviews about Shefali. He encouraged me to see her, and I am truly thankful that I did. Shefali is exceptionally good at what she does. She is the most professional, knowledgeable and committed Physiotherapist I have ever worked with. She provides focused, hands-on treatment and always gives me her full attention during appointments. When I book 30 minutes or an hour, she spends that entire time working directly with me. Shefali’s care and expertise have made a real difference in my recovery. Unlike previous experiences where I was left with ice or heat packs and seen briefly by the therapist, Shefali’s approach is thoughtful and personalized. She understands her patients and genuinely cares about their progress. Healing takes time, and it's important to stay patient. In my case, not being able to take anti-inflammatory medication made it harder to do strengthening exercises. My rotator cuff muscles weren’t supporting my shoulder properly, and I also live with fibromyalgia, which slowed things down even more. At one point, I couldn’t do basic tasks like washing my face or hair, taking a shower, pulling up my pants or getting dressed. I began treatment with Shefali in late November 2024. Initially I went twice a week, and as I improved, I reduced it to once a week. I am still seeing her and I’m very happy with how far I’ve come. Although I’m not yet fully back to normal, I am now able to do all the everyday tasks I couldn’t before. I’m confident that with Shefali’s support, I’ll get back to full strength. The administrative team at Family Physiotherapy is also kind and helpful. I highly recommend Shefali and the entire clinic to anyone seeking quality care. She is a skilled and compassionate professional who truly stands out in her field.

I cannot say enough good things about this clinic. Starting at reception, care is taken to ensure safety (during Covid) and personable service from Leah, Tina and Tess. As a physiotherapist, Susan is thorough and insightful. Adept at manual therapy, she also provided a treatment plan tailored to my goals. Thankful to have discovered this clinic I would not hesitate to recommend it to anyone looking for client focused physiotherapy.

Very good assessments and treatments for my back and knees with Peter :)

In the past three years, I've seen multiple physiotherapists at numerous physiotherapy clinics in the GTA (as well as London, Ontario). Family Physiotherapy is probably one of, if not the, most helpful, professional, and welcoming clinics I've been to, which is why I've remained there the longest. The physiotherapists I've met have not had experience helping patients with my specific injuries—which have some puzzling long-term effects—but Peter's deep understanding of physical rehabilitation and recovery allow him to intuit/observe what others may not.

So happy I found Family Physiotherapy. My daughter and I were both treated at this clinic with different Physiotherapists. The service we received was excellent. Both of us met our rehab goals in a matter of only a few weeks. Front desk office staff are friendly and accommodating. The physiotherapists we worked with were so knowledgeable and specialized in their fields.

I had a great experience at Family Physiotherapy. Daryl is a great physiotherapist - he could tell what my problem was almost instantly without any background information, and worked very hard to relieve it. I went to several other physiotherapy clinics before coming here, and this one was definitely the one that helped me the most!

Tanya has fixed me in the past and continues to help me get better. Tina and all the test who receive us at the entrance you guys are all phenomenal

Shefali is absolutely amazing! I was super impressed from my initial assessment visit with her for physiotherapy. She was very thorough, highly knowledgeable/experienced, and could pinpoint exactly all the problems I was having after my car accident, right down to the little details. When I began my physiotherapy sessions with her, I *always* felt better after seeing her because she specifically targeted the painful areas without wasting time on other things. She has vastly helped improve the areas I was still experiencing pain in even after months of manual therapy at a different location.Shefali is also just a great person overall - she is highly professional, precise, and efficient yet very warm and approachable and easy to talk to and build rapport with and really listens to her patients' concerns. I feel incredibly lucky that I found her as my physiotherapist. I cannot highly recommend her enough and, because of her, I have recommended Family Physiotherapy as a great clinic for other people looking for physiotherapists!I also wanted to point out that the staff at reception are absolutely great, too! They are very nice and professional and helpful. The clinic has a great environment. I feel relaxed and taken care of whenever I come for my sessions.