Five star scale is too small because I would gladly give 10. Fixing my shoulder was expected. However Peter and Shefali, by taking the time to explain joint mechanics and asking key questions, figured out behaviors that I can easily change to avoid unnecessary strain to the area I know I am susceptible to injure. Moreover, the communication between them was excellent (they covered each other during vacation). It was truly like having the same physiotherapist for the duration of the therapy.