Who we are

Family Physiotherapy is a physiotherapy and rehabilitative clinic located in Markham, Ontario, Canada. Our website address is: www.familyphysiotherapy.com.

www.familyphysiotherapy.com (the "Site") is owned and operated by Family Physiotherapy. Family
Physiotherapy can be contacted at:

(905) 948-9545
3075 14th Avenue Unit 226


The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect
  2. Use of collected data;
  3. Who has access to the data collected;
  4. The rights of Site users; and
  5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

By using our Site users agree that they consent to the the conditions set out in this Privacy Policy and the collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information including your location (city, country), hardware and software details, pages you've visited, content you've viewed and links you've clicked on.

Data Collected in a Non-Automatic Way

We may also collect email address and or phone number when you submit a form for us to contact you on our site functions on our Site. This data may be collected to contact you when you've completed online forms.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the collection of statistics and frequently accessed pages on our site.

The data we collect when you perform certain functions may be used for the communicating with you for services that we can provide to you to help you..

Who We Share Personal Data With


We may disclose user data to any member of our organization who reasonably needs access to user data to contact you when you've submitted a form to be contacted.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

  • Electronic information is transmitted either through a direct line or is anonymized or encrypted or securely shared on password protected patient portals or using could based folder sharing with information stored on Canadian servers
  • Our website uses secure socket layer (SSL) encryption and has security headers implemented to reduce the chance of man in the middle attacks, clickjacking and hijacking to load malicious content. Our website also uses security software and blocks access from known threats.
  • Staff are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.

While we take all reasonable precautions to ensure that your data is secure and that you're protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of your data beyond what is reasonably practical.

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Tanya Kestenberg tanya@familyphysiotherapy.com (905) 948-9545
3075 14th Avenue Unit 226, Markham, Ontario L3T 6G7

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, you can opt out of the use of your personal data for marketing emails. This can be done by clicking unsubscribe at the bottom of any marketing email or by contacting us.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and

Analytical cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on
our Site, etc.


This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Tanya
Kestenberg, at:

(905) 948-9545
3075 14th Avenue Unit 226, Markham, Ontario L3T 6G7


Don't let pain ruin your day

Located in Markham, we are conveniently located near Thornhill, Richmond Hill and North York.
Click on the map to find out where we're located
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